Use a machine robust enough to properly support the operating system. Windows running inside a Virtual Machine (for example on a Mac) is not supported. Product Support: The HEX-V2 is fully supported via e-mail or over the phone as a USB interface for VCDS. Support for configuration and VCDS-Mobile are provided via our Support Forum, in English. Easy to use video media player for Mac OS X. MacVCD X plays AVI, DivX, xVID, MPEG, WMV, iMovie, VCD, SVCD, video, Quicktime movies and more.

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Frequently Asked Questions -- Page 1

1.1 Will VCDS work with my car?

VCDS and VCDS-Mobile will work with most Volkswagen and Audi models sold World-Wide 1994 through the current model year. It will work with some cars all the way back to model year 1990. It will also work with most late-model SEAT, and Skoda models sold in markets other than North America. If your VW or Audi has a 16-pin 'OBD-II style' Data Link Connector, VCDS will definitely work. If your car has the old '2x2' Data Link Connection, check if there is a wire going to each pin, as shown in the picture. If there are four wires, VCDS should work with any diagnostics-capable modules that are present. If there are only three wires, then nothing in the car is diagnostics-capable.. Please see these Application Charts where you can select your model and see which modules can communicate with VCDS. Also see the Issues page for a few things that may not work as expected. If in doubt, e-mail us.

Yes. If it doesn't work in a 'chipped' car, the chip-vendor did something seriously wrong! Chips from reputable vendors do not interfere with diagnostic functions so if the factory scan tools can 'talk' to the ECU, then VCDS should be able to as well.

Please see the Function Chart for the current feature set. We strive to keep VCDS updated to work with the latest vehicles and functions. The objective is to allow users to perform the same diagnostic functions that are performed by the VW/Audi factory scan tools, using instructions found in the factory repair manuals.

VCDS requires a computer running Microsoft Windows (the HEX-NET can be used with VCDS-Mobile on other platforms but that use is still in beta testing). A Laptop is most convenient but a desktop PC can also be used.
We recommend a PC running Windows 7, 8.1, or 10 with at least 2GB of RAM (single-core Atom™-class processors are no longer recommended and devices with ARM CPUs are NOT SUPPORTED).Screen resolution of at least 800x600 is recommended.
If you are using a power supply for a laptop, it should be one specifically designed for that purpose, NOT a 'universal' adapter.
Systems running Windows in a virtualized environment (for example Virtual PC on a Mac) are not supported. See also Question 1.8.

This depends primarily on the PC you're planning to use:

If you're using a modern PC running Windows XP or newer, then you should probably get a USB interface. Although USB interfaces are no faster than serial versions, it's becoming increasingly difficult to find new PCs with serial ports, so a USB interface is more future-proof.

If you're using a PC running an older version of Windows or with a CPU speed of less than 1GHz, we recommend a Serial interface. Obviously a serial interface requires a Serial Port which looks like this:

Observe the port we surrounded with the GREENoval. Notice the 9 malepins? That's a Serial port. Observe the port circled and crossed in RED. Notice the 15 femalepins? That is a Monitor port and will not work!

Many generic USB<->Serial converters are unable to handle the baud rate and timing requirements that are demanded by some control modules using the VAG protocols. If you wish to use a USB<->Serial converter, we recommend that you get one with an FT232B or FT232R chipset. It is essential to configure the virtual COM port that it creates to be in the range of COM1 to COM4, and to set the Latency timer to 2. See this screen-shot as a guide to configuring these devices. Please understand, this is a recommendation only; if you purchase your own USB<->Serial converter, please do not expect us to support it.

For registered users with HEX-COM or HEX-COM+CAN interfaces, we used to supply a modified FT232B based USB<->Serial converter, which is compatible with the 'Direct' drivers provided with VCDS version 10.6 and newer, and is fully supported by us. Once 'married' to your interface, these converters provided the exact same functionality as our HEX-USB or HEX-USB+CAN interfaces. However, this 'marriage' requires a revised license to be loaded in the interface, so the initial installation is not just plug-an-play. If you are registered user with a HEX-COM or HEX-COM+CAN interface and no longer have a PC with a serial port, please contact our Sales Department for trade-in options.

Except for the Pro-Kit, our software is provided to you via our download page, rather than a disk, so you will need a way to transfer the Self-Installing EXE file to the PC that you will be using with VCDS. The file fits easily on a removable USB drive and can also be burned onto a CD-R or CD-RW. Make sure that you do not run the EXE file until you have copied it onto the PC where you would like VCDS to be installed. Since software updates are provided only through our website, you should plan on repeating this transfer process to keep current. You do not need to be connected to the Internet while using VCDS.

Yes, but you will probably need an extension cable for your interface if the PC is more than 6 feet from the car's diagnostic port..

We stock Serial extension cables 15' (3m) length. You can extend a Serial interface up to 50'. See the Accessories section of our Store for pricing.

We stock a 16-ft Active USB Extension. You can extend a USB interface up to 32' with two of these. We do not sell or support any other brands or models of USB extensions. If you have problems with a different brand of USB extension, the first thing we're going to tell you is to eliminate the extension.

There will be no 'native' Mac or Linux versions. The time and effort required to 'port' VCDS to these platforms would never be worthwhile. VCDS works fine on Apple Mac computers that have Intel processors (all modern Macs) when Windows is installed on them using Boot Camp. Most computers that are used to run Linux can also boot Windows. If you do not wish to install Windows, we now offer a platform-independent version of VCDS called 'VCDS-Mobile'.

We have no plans to make a native 'Application' for any of these platforms. Instead, we are have created a platform-indendent version of VCDS called 'VCDS-Mobile'. It can be used on modern versions of any of the above smart-phones and tablets.

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